Role title

Sales Support Executive

Location

Contract type

Permanent Full Time

Reporting to

Rebecca Barker

Job Summary

As the Sales Support for Trustmarque, you will play a critical role in delivering an excellent and efficient Support service for our customers and for the Sales team. Providing quotations, using a range of systems, and communicating effectively with the relevant teams. The team is pivotal in providing an efficient customer service for our customers. The team are currently going through a transformation and training plan which will elevate the value we can add to the quoting and ordering experience

Accountabilities and main responsibilities

• Sourcing hardware and software quotations from our preferred supplier base, taking into consideration cost price, stock and commercial’s
• Raising customer facing quotations
• Identifying savings, special bids, and Deal reg opportunities, and recording them on a central database
• Adhering to a 4 hour SLA response for all requests in the mailbox
• The ability to prioritise and work efficiently, highlighting any issues to management if any delays
• Working collaboratively with the team, via a shared mailbox and managing own work accordingly
• Proactively engaging in training and up skilling to the best of your ability
• Good Teamwork, ensuring you offer help and assistance if others in the team are busy
• Build and develop professional relationships with all the Sales Team and regular customer contacts
• Attending customer/supplier or Sales calls to ensure you are fully up to speed on any urgent requests and have an overall idea of how the account is running
• Managing the CRM system for Lead generations and Account Moves between the sales teams
• Cross training other team members as and when required
• Working closely with other departments within Business Enablement to resolve any customer queries/issues
• Identifying improvements in processes
• Proactively identifying training needs and working with Alliances or the vendor to setup training sessions
• prioritising urgent requests and managing own workload effectively
• Driving efficiencies, savings and value add with our Sales team and customers
• Build relationships with key contacts, customers, suppliers and vendors

Qualifications and skills

Essential

• Strong communication skills, with colleagues and Senior Management, via Teams video or email
• Ability to prioritise and manage own workload whilst multi-tasking
• Excellent Attention to detail
• Working under pressure in a fast past environment
• Ownership of requests and ensure the requests are managed through to completion within agreed timescales
• Good negotiation skills
• Excellent organisational skills
• Embracing change
• Use of MS Office packages and experience of working in an office/team environment
• A proactive, problem-solving individual who challenges the status quo
• Working within a similar role within an IT Reseller

Desirable

• Understanding of basic quote to order process flow
• Experience using CRM or an E-Commerce tool
• Working from a shared mailbox and mailbox management

Values & Behaviours

The individual must be able to demonstrate that they embody the following Trustmarque Behaviour and Values:

• We commit
• We Collaborate
• We Include
• We Innovate
• We Inspire